If you lose your child
- Go to the nearest event marshal now.
- Tell them your child’s name, age and what they are wearing.
- Staff will start the search and contact the lost child point.
Lost child point: Info Desk – Lost & Found / Children, in the centre of the festival near the Walking Carnival. It’s clearly signposted in English and Arabic.
If you find a lost child: stay with the child and tell the nearest event marshal.
Tip before you arrive: take a photo of your child on your phone before you leave home, so you have what they are wearing to hand.
Lost property
On the night: report lost items to the nearest event marshal or the lost property point at the Info Desk – Lost & Found, in the centre of the festival near the Walking Carnival.
Items are kept for 30 days.
Medical and first aid
First aid and medical teams are at the festival. Ask any event marshal, or go to the nearest first aid point. In an emergency, call 998.
First aid points: two medical tents, one in the centre of the Festival Zone and one next to the BAR zone.
Al Marjan Island: ambulances are stationed on Al Marjan Island.
Your questions
Everyone attending the festival, everyone visiting a hotel or restaurant on Al Marjan Island, and every Al Marjan Island resident and guest.
Yes. Registration is for people, not cars. Everyone needs one, whether you’re driving, walking, coming by taxi or staying at a hotel.
Registration helps us plan roads, parking and entry, so your journey to Ras Al Khaimah is smooth.
Registration stays open.
Yes, but we recommend registering in advance for smoother entry.
One registration covers you plus up to four others, including children: five people in total. For a bigger group, simply complete another registration.
Yes. Add every child to an adult’s registration.
The names of everyone coming, a mobile number, an email address, and your car’s plate details if you’re driving.
One car per registration. Travelling in more than one car? Complete a separate registration for each extra car.
Your confirmation arrives by email with a QR code. Show it on your phone at entry. There’s no need to print it.
Speak to our staff at the entry point. They’ll help with any registration issues on the spot.
Yes. Log in to your registration to update your details or your car.
No. Registrations can’t be transferred.
No. You only need your registration QR code.
Yes. On 31 December, access to Al Marjan Island is by registration only. This applies whether you’re staying, dining or both.
Register using the Hotel Guest option at raknye.com/register, and upload your booking confirmation.
Registration helps us plan roads, parking and entry, so everyone’s journey is smooth. Your data is handled securely.
The main guest registers themselves and everyone on the booking. Each booking includes up to one car pass, subject to availability. If no passes are left, contact your hotel, or travel by taxi.
No. All passes are digital.
Registration stays open.
Yes. Registration is for people, not cars, so everyone needs one.
Yes. Walk there, or park at Exit 122 and take the free shuttle.
Go straight to the nearest event marshal or the lost child point at the Info Desk (Lost & Found / Children), in the centre of the festival near the Walking Carnival.
Police 999 · Ambulance 998 · Civil Defence 997.
Yes. First aid and medical teams are at the festival, with two medical tents: one in the centre of the Festival Zone and one next to the BAR zone.
Report it to the nearest event marshal or the lost property point at the Info Desk (Lost & Found), in the centre of the festival near the Walking Carnival. Items are kept for 30 days.
Event staff, security and medical teams are on site, with traffic and safety controls led by the authorities. Bags are checked at every entry point.
Accessible toilets for People of Determination are on site. Please note the festival is on open ground with uneven surfaces.
Yes, wheelchairs and prams are welcome, and the free shuttle can carry them. The festival is on open ground with uneven surfaces.
Park at Exit 122. It’s free, and it’s the only public car park this year. Everyone must be registered.
No. Park at Exit 122 and take the free shuttle, which runs between the car park and the festival in both directions.
Yes. The shuttle between Exit 122 parking and the festival is free. Shuttle buses start at 4 PM.
No. Exit 122 parking is first come, first served.
Exit 122 parking opens at 10 AM, and the festival and shuttle buses start at 4 PM. Roads close from 7 PM, so arrive before then.
Yes, but you must be registered.
Yes. Everyone in the car must be registered. The drop-off point is located at Exit 122 Parking. View the pin here.
Yes.
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